Contact & Support
Last updated: 26 July 2026
Something not working, or just not sure how a part of TipTheMaid fits together? Tell us what is going on and we will help.
How quickly we reply
TipTheMaid is a small New Zealand-operated service. We aim to respond as soon as reasonably possible. We would rather say that honestly than promise a guaranteed response time we cannot always meet.
Urgent safety situations
If someone is in danger, or a crime is in progress, contact emergency services on 111. TipTheMaid support is not monitored around the clock and must not be used to report an emergency.
Please never send us these
Do not send passwords, full card details, bank login information or identity documents through this form. TipTheMaid will never ask you for a password, full card details or bank login information. If a message asks you for any of those things, it did not come from us.
For some privacy requests we may need to verify who you are before releasing personal information. If that applies, we will tell you how our separate secure verification process works. We will not ask you to upload identity documents through this contact form.
What can we help with?
Picking the closest topic when you write to us helps your message reach the right place faster.
Host setup
Adding a property, printing your QR code, or assigning a cleaner. Start from your host dashboard.
Cleaner setup or payouts
Setting up or finishing Stripe verification, or a question about when a tip is paid out. Most answers are on your payout setup page.
Tip or payment issue
A payment that did not go through, an amount that looks wrong, or a tip you did not expect. Tell us roughly when it happened and the property name.
Report feedback or abuse
A rating or thank-you note that looks abusive, fake or unfair. Tell us which property it relates to and what concerns you. Final moderation decisions rest with TipTheMaid.
Privacy request
Access to, or correction of, your personal information. See our Privacy Policy. We may need to verify your identity before releasing personal information.
Starter pack
Requesting QR cards and stickers for your property. Let us know the property name and your delivery town.
Send us a message
How we handle your message
We store the name, email address, role, topic, subject and message you send us so we can respond and keep a record of the conversation. We use it only to help you and to run the service. See our Privacy Policy for the full detail.
We may reply to you by email. Support email is delivered through our email provider, Resend, which processes your address and the reply content in order to send it. If you reply to that email it reaches our support mailbox - it is not currently shown back to you as a thread on this website.